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Falcon Job Vacancies

Customer Service Coordinator

Full Time - £18-£22k including bonus depending on experience

Falcon Vehicle Solutions is a vehicle hire business which operates from two locations in Somerset, Bridgwater & Taunton. With an ever growing fleet we provide all vehicles from small cars and vans to HGV’s, specializing in both short term and long term contract hire.

We are currently looking to recruit a positive, organised and passionate new Co-ordinator to join our team in Bridgwater.  The role will be based with both our workshop and rental departments supporting the existing workshop manager and rental supervisors.


The role will see you undertake the follow tasks

·        Support the busy rental office with quotes, bookings, rentals, returns and inspections

·        Driving revenue through additional sales, workshop and MOT bookings

·        Dealing with Queries from corporate customers regarding maintenance of vehicles

·        Administration of all damage claims and traffic violation recharges.

·        Manage vehicle downtime to reduce costs of maintenance

·        Ensure our HGV customers are provided necessary compliance documents

·        Support our bodyshop technician and  external suppliers to schedule necessary repairs


Falcon Vehicle solutions is a growing business and a part of the Ballyvesey Holdings Ltd group of companies with opportunities for progression and development available for the right person. No two days are the same at Falcon Vehicle solutions!

The position includes working Saturday mornings and breakdown phone support both on a 1 in 3 rota.


You will need the following

·        Full UK Driving Licence

·        Happy to work in a team and independently

·        Have experience of providing excellent customer service

·        Be able to work in a fast-paced, ever changing environment

·        High standards of organisation

·        Excellent verbal and written communication skills

·        A strong understanding of Microsoft office and ability to learn internal systems


What we can offer you

·         Permanent Position

·         Full training

·        Company Pension scheme

·        Development of existing and new skills

If you want to ask any questions please call Tristan on 07765 205913.

Immediate start available.