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Complaints

Complaints Procedure


Introduction

Our purpose is to provide an excellent level of service to all customers and ensure that any queries are dealt with in the most professional manner at all times.

If you have a Complaint

Please contact us directly and we will endeavor to resolve your issue quickly.

Complaints Procedure

  • Complaints can be made by letter, email or telephone at:

-      Post: Complaints, Falcon Vehicle Solutions,  Showground Road, Bridgwater TA66AJ

-      Email: info@falconvehiclesolutions.co.uk   (Subject field insert “Complaint”)

-      Phone: 01278422221

  • We will acknowledge receipt of the complaint by customers preferred method within 5 working days
  • We aim to resolve all complaints as quickly as possible. If it is not possible to reach a prompt conclusion, we will contact the customer with an explanation, and set out expected timescales by which matters should be resolved
  • We aim to resolve all our customer complaints internally. If, however, the customer is not satisfied with the final outcome of our complaints procedure, they are able to contact The Financial Ombudsman, details can be found at:

http:www.financial-ombudsman.org.uk/contact/index.html

Non-financial complaints can be directed to Trading Standards

  • The customer may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting complaint@bvrla.co.uk